HSBC protects online banking customers with new Rapport Security Software
02 March 2010
With the passing of the recent milestone of 50 per cent of internet users banking online, it’s not surprising that criminals are upping their efforts to target consumers via the internet. So in order to stay one step ahead of the fraudsters, HSBC has introduced ‘Rapport’ a new piece of software to protect its customers.
HSBC is recommending its customers download Rapport, the new security software. Available from HSBC’s personal internet banking site, Rapport is free of charge and simple to install, working with both PCs and Macs. The software protects customer data and prevents fraudulent activity by locking down browsers to prevent unauthorised access to web pages and to the confidential information that flows through the browsers.
The new software is not designed to replace customers’ antivirus or firewall packages, but to act in conjunction with them and protect the customer’s browser against financial malware attacks and fraudulent phishing websites.
As Nick Staib, HSBC’s digital security manager commented: “Download rates have surpassed our most optimistic expectations. I am delighted that so many customers share our interest in keeping personal and banking details safe.” He added: “Rapport is software that I use myself and I am happy recommending to friends”.
Downloading the software will improve customers’ security, however HSBC also recommends the following tips on how to shop and bank online as safely as possible:
1. Keep your computer safe with software updates that take advantage of new security features and defend against new vulnerabilities in older software
2. Ensure you keep your antivirus software updated as new viruses are created weekly if not daily
3. Always be wary of ‘phishing emails’. These may appear to be from your bank and generally urge you to log on through a link in the email. HSBC will never ask you to do this.
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